We make every effort to ensure your piece will arrive safe and sound. It is very rare for any damage to be incurred during shipping. However, for your peace of mind and ours, we do offer shipping insurance to protecct your purchase during transit. (Items shipped via UPS are automatically fully insured.)
Most of our work exceeds UPS dimension restrictions, and must be shipped via LTL freight. To allow our clients to manage costs, shipping insurance is optional but recommended for most purchases, and required on some.
Specialty tops including any metal, glass, Krion™ or wood require insurance. If you decline shipping insurance, you are shipping at your own risk. Ownership transfers upon consignment of your order to the freight company. Should you elect not to purchase shipping insurance, we cannot repair or replace your item at no cost. We will, however, provide you with a quote to repair or replace, whichever option makes the most sense. We offer the industry standard insurance, with a 10% deductible. No refunds on shipping insurance.
Shipping insurance is $99.99 for most pieces. Shipments valued at over $5,000 must be quoted at time of purchase.
Shipping Insurance (Freight Only)
All of our work is made to order. We can design something new to suit your needs, or you can customize one of our existing designs.
Contact us to discuss your custom piece today! You can message us via instant messenger on the bottom of this page, or feel free to call or email. If we aren't available, please leave a message with your contact information.