All of our work is made to order and built to suit in custom dimensions and finishes.  Customize something from our existing portfolio or have us design something especially for you.  All of our work is made by hand, nothing is machined, and our designs are unquestionably unique. We specialize in statement furniture, including dining tables, conference tables, modern or industrial desks.  We do accept select commissions for custom sculpture and gazebos.  Customize a design from our existing portfolio or have us design something especially for you!

Why choose custom handmade furniture?

What are your terms?

Terms may be available for qualified orders on a case by case basis.  Acceptance of terms is your agreement to make the final payment upon demand.  Terms are determined on a per order basis, and are typically 50% deposit with remainder due prior to shipping, with the exception of powder coat finishes, in which case final payment is due upon completion of fabrication, prior to powder coat. We do not offer terms on outsourced items such as glass, wood slabs, power modules, etc.  All sales are final and non-refundable.  No items will ship until paid in full.

It depends.  What we can definitely do is use the table you like as inspiration for a new design with a similar look and feel, but we will not replicate an exact design of any working artist.  We certainly don't appreciate when other artists copy our work and hope they would extend to us the same courtesy.  We can do antique reproductions depending on the style, or replicate items that are no longer being manufactured or aren't otherwise available in the dimensions or finish you are looking for.  

Smaller items are shipped via small parcel service such as UPS or Fedex Ground.  For items exceeding shipping dimensions of small parcel carriers, we ship LTL freight, curb to curb.  Shipping is included in the price of your item.  LTL shipping includes a custom built pallet, packaging and curbside delivery.   Freight insurance is recommended for all shipments and is sold separately from your purchase.  For all residential LTL shipments, we ship appointment required.  For commercial shipments, please ensure you provide any specific information the carrier would need to know, including limited receiving hours or limited access.  

Shipping upgrades are available by custom quotation:

• Inside delivery

• Shipping via luxury furniture transporters.  Shipping via furniture transporter can take 4-6 weeks or more, where LTL freight typically delivers in 5-14 days. 

We are unable to store finished items for you.  It is your responsibility to make sure you will be available to receive your shipment after it ships.  If the carrier cannot make the delivery, your shipment will either be stored at your cost at the shipping terminal or returned to us, in which case you will be charged actual return freight costs, actual re-shipping costs and a minimum of $250 storage per month or part there of plus processing fees.  Additional fees may be incurred, including administrative and receiving / reshipping costs.  If you have travel plans, please let us know in advance, we are happy to work with you in ensuring your item ships at a time that you will be available to receive it.

Our lead time varies but is approximately 8-10 weeks.  Powder coat finishes are outsourced and may take longer.  We do our best to provide the approximate lead time at the time the order is placed.  Once turned over to the carrier  for delivery, we have no control over the actual delivery date, but items are typically delivered within 5-7 business days of being picked up, depending on your location.  All of our lead times are estimated.

Invictus Steelworks takes every precaution possible to avoid damages during shipping by adhering to industry best practices and standards for palletized and wrapped shipping.  Shipping damage is rare, it is important to follow specific receiving procedures.  They are key to ensuring your freight insurance remains in effect.

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As the consignee, it is your obligation under the terms of the freight insurance to inspect upon receipt for damage.  If there is any damage, it must be documented on the proof of delivery receipt and signed by both you and the driver.  Failure to adhere to receiving instruction may completely invalid your claim.  

Receiving Checklist:

• Visually inspect packaging.  Take photos of the packaging if it appears to be damaged.

• Remove packaging and inspect your shipment.  If the shipment has arrived undamaged, sign the proof of delivery.

• If your shipment is scratched or is otherwise damaged, document the damage on the proof of delivery. Simply write "Damaged, refused", and refuse the shipment, UNLESS it a minor scratch on an architectural paint finish only.  We can provide touch up paint for minor scratches in a paint finish.  For all other finishes, REFUSE the shipment.

• If you have to refuse the shipment, you MUST provide us with photographs of damage for insurance purposes within 24 hours by emailing them to beth@invictussteelworks.com.  

• We must be notified immediately if a shipment is damaged or refused so we can notify the carrier that a claim is forthcoming and make arrangements to have the shipment returned to us for repair or replacement.

• The best course of action is to text us at 801-989-4253 while the carrier is still there so we can assist you and ensure the smoothest transaction.  We are happy to help you determine whether the shipment should be refused and returned to us for repair or replacement, and we will help ensure that the terms of the freight insurance remain intact.

• The shipping insurance requires that the packaging and pallet is retained until the claim is settled.  Unless the damage is a scratch in a paint finish, the packaging should be put back on the shipment as best you can when it's returned to us.

• If a carrier denies your right to inspect, you may accept the shipment if it looks to be in good condition, with intact packaging and nothing untoward.  If the packaging appears damaged, begin by photographing the shipment before unwrapping.  Write "Inspection refused by Carrier" on the proof of delivery.  You must notify Invictus Steelworks immediately if such a situation occurs so we can put the carrier on notice.  You must inspect the shipment immediately upon acceptance, and notify Invictus Steelworks if there is any damage.  We must be notified no later than the day of delivery to protect your insurance status.​

There are no additional consideration for loss or damage in shipping other than the insurance claim.  Under no circumstance will a refund be issued as a result of damage incurred during shipping. That is the sole purpose of your shipping insurance, and the sole remedy. 

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Invictus Steelworks must have a damaged item returned to us for repair or replacement.  In the event that a damaged item is accepted, for any reason other than inspection refused later found to be in need of repair, you will be responsible for freight and repair costs if a claim is unable to be filed.  If you accept a shipment in need of repair, you will be responsible for round trip shipping to Invictus and back to you.  Invictus Steelworks will repair or replace any damaged item as quickly as we can after a claim is settled.  If you have any questions regarding how to receive or inspect a shipment, email beth@invictussteelworks for guidance prior to your delivery, or text 801-989-4253 if you have questions at time of delivery.

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IMPORTANT:  On occasion, a freight driver may offer advice as to how to proceed.  Be advised that the driver does not work for the insurance company, our shipments are not insured through the carrier, and the driver cannot make any binding promise to you regarding a claim, or what will or will not be covered.  Contact us immediately if you are being given instructions that do not mirror the instructions provided herein.  The receiving instructions above are the only valid instructions per the terms of the insurance.  "Taking the word" of a well intentioned driver will not guarantee payment on any claim.  Text us for assistance if you have questions.

We are here to help make sure your delivery goes smoothly and partner with you to ensure all terms of the insurance remain intact.  To that end, we photograph every shipment and every stage of packaging prior to releasing your shipment to the carrier so we can always prove any damage incurred was in fact incurred by the carrier.

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